Support

Answers before you need to ask

What espresso machines are your tools compatible with?
Most of our tools are designed for home espresso machines with 51mm, 54mm, or 58mm portafilter baskets. Specific size compatibility is listed on each product page. Popular compatible machines include the DeLonghi Dedica, Breville Bambino, Breville Barista Express, and most 58mm E61 group head machines.
How do I know which size to choose?
Check your machine's portafilter basket diameter — this is usually printed on the basket itself or listed in your machine's manual. The most common sizes are 58mm (professional-style machines), 54mm (Breville Barista Express / Impress), and 51mm (DeLonghi Dedica series).
Are your tools suitable for beginners?
Absolutely. Our tools are designed to make it easier for home baristas at all levels to achieve consistent results. You don't need to be a professional — you just need the right equipment. We also offer practical Brew Guides to help you get started.
What materials are your tools made from?
We use premium stainless steel, anodized aluminum, and hand-selected walnut wood depending on the product. Full material specifications are listed on each product page.
How long does delivery take?
Delivery times depend on your location. Within Israel: 3–7 business days. Within Europe: 3–7 business days. To the United States: 5–10 business days. All orders are processed within 1–2 business days before dispatch.
Do you offer free shipping?
Yes! Free shipping is available on all orders over ₪250 (Israel), €60 (Europe), or $65 (United States). For orders below these thresholds, standard shipping costs are calculated at checkout.
Do you ship internationally?
We currently ship to Israel, the EU, and the United States. We are working on expanding to additional regions. If your country is not listed at checkout, please contact us at hello@coffeeand.com and we will do our best to accommodate you.
Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you have not received your tracking information within 3 business days of ordering, please contact us.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. If you are not satisfied with your purchase for any reason, contact us at hello@coffeeand.com to initiate a return.
I received a defective product. What should I do?
We are sorry to hear that. Please contact us at hello@coffeeand.com within 7 days of receiving your order. Include a brief description and, if possible, a photo of the issue. We will arrange a replacement or issue a full refund — no return necessary.
How long does a refund take?
Once we receive and inspect your returned item, approved refunds are processed within 5–7 business days. The refund will appear on your original payment method. You will receive an email confirmation once processed.